605 N Gray Apt 123

Killeen TX 76541

donaldhiggs@hotmail.com

Tel (254)247-0785

SUMMARY:

More than 15 years in supervisory experience in the telecommunications and cellular field.  Solid understanding of file transfer protocols (FTP, TCP/IP) and associated technologies such as SFTP, DNS, SCP, DNS, LDAP, LLDS & SFTP, SSH, HTTP/S routing protocols and protocols stacks. Strong knowledge of NOC, to include HLR’s and VLR’s environments. Capable of monitoring, controlling and troubling shooting connectivity, hardware and application failures on a large and mid scale LAN/WAN network environment. Familiar with DMS 100, 5ESS and UNIX. Knowledgeable of BGP and OSPF. Knowledgeable of training methods and procedures.  Good written and oral skills. K Over 1000 BTS builds and integrations. Knowledgeable of various protocols and Vlan configuration and troubleshooting. Knowledgeable of LTE and how to maintain its networks.

 

 

EDUCATION:

01/2010 – 12/2011 Texas State Technical College Waco Dual Major Computer Network Specialist/ Network Security Specialist (some of the courses completed Cisco I Cisco II, Cisco III,  A+, UNIX and TCP/IP and Network +

 

EXPERIENCE:

06/2014 – 03/2015 Alta 5ESS NOC Technician Contractor Fairpoint

         Maintained 5 ESS Switches in ME, VT, NH

  Maintained 5ESS RSM, MMRSM, TRM, ORM, and EXM-2000

  Trained on Remedy Ticketing and

  Monitored Networks using Netcool Network Survillance

         Supervised Tier I Technicians on maintenance on the 5ESS Switch

 

10/2013 – 01/0214 Insight Global NOC TECHNICIAN Contractor Time Warner Cable

Executes routine and documented functions in a technical area.

Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts

Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).

Troublshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI

Monitor and Troublshoot Networks using SAM

Monitor and Troublshoot many carrier networks (AT&T, Verizon, Sprint etc)

Monitor and Troublshoot many commercial customers via CLI as well GUI

Proficient in using Remedy Ticketing System for dispatching and maintenance

Monitor, Intergrate and Troublshoot ADVA 1500’s and 3000’s

Proficient in using Granite Database

Proficient in using Netcool to monitor networks throughout the US

Monitor and Integrate and troublshoot ADTRAN 3000 (commercial)

Investigate DSLAM issues and normally escalate to Transport

Wan link management (commercial)

 

09/2012 -10/2013 Glow Networks

Monitor NOC for Alcatel-Lucent for AT&T and Verizon for the whole US

Monitor and Troublshoot Networks using SAM

Perform bts and channel integrations.

Proficient in GUI and Citrix environments

Background Trust Clearance

 

12/2011 -  3/2012  MDT Staffing   Laborer Killeen, TX

4/2011 – 9/2011 Sanderson Farms Laborer Waco, TX

2/2009 – 10/2009 Lexiconn Carpenter Fort Hood TX

8/2005 – 10/2007 ABX Air Sorter and Forklift operator

 

4/1999 – 2/2005 NORTEL (Contracting):

 

01/04-09/04 Northstar GSM BTS SME (NORTEL) (Western Wireless)

Perform maintenance and integration for over 75 BTS’s on a GSM network in W.TX, OK & NM

Trained 5 technicians on maintenance on the BTS's in the network

 

10/2003-01/04 WFI Installer and Tester and Trainer 

Responsible for installation and commissioning and troubleshooting for more than 100 BTS systems1RXtt CDMA & Nortel GSM 8000 and 12000.

05/2002-08/2002 AJILON (NORTEL) TESTER AND INSTALLER

Responsible for installation and commissioning and troubleshooting for more than 50 BTS systems1RXtt CDMA sites in IL., WI and MS.

03/2002-04/2002 TEKSYSTEMS (NORTEL) TESTER AND INSTALLER

Responsible for installation and troubleshooting 40 BTS systems Nortel TDMA ASSY (Macro, Urban and Cowl)

06/2001-11/2001 MBI INTELLIGENT SOLUTIONS (NORTEL) BTS MANAGER 

Trained and supervised the installation, integration and optimization for 430 BTS sites in 7 cities throughout Shan Dong providence.

Conducted training and development in 1.5RxTT 2.5G for over 35 supervisors and their teams.

Managed seven antenna installation teams.

Responsible for troubleshooting procedures for all supervisors and their teams and final site selection.

Ensured FQA standards were met or exceeded throughout the providence. 

10/2000- 4/2001 ADEX (NORTEL) Network Integrations Engineer

Perform maintenance. & troubleshooting on the Nortel TDMAUrban & Macro.

Troubleshoot T-1, CSU, DSU & the Mini Dachs.

Performed maintenance during Network Optimization.

Performed commissioning on numerous base stations assy.

Proficient in using Area Models Okumura, Hata, Cost 231.

Understand Link Budget, Pilot, PN Planning and Traffic Engineering and CDMA Capacity.

04/00 -09/00 ADEX (NORTEL) Implementation and Integration Engineer

Installed, commissioned, and integrated Metro Cell Sites. 

Performed Site Audits & Site Acceptances. 

Trained Numerous Techs on Commissioning & Installation of Metro Cell Sites. 

Performed Maintenance & Drive Testing on Numerous Sites. 

Assisted in the Installation of the Switch & the CBSC.

10/99- 03/2000 CANUSA (ERICSSON) Implementation and Integration Engineer

Installed RBS-882 and RBS-88 and performed channel adds for RBS-882&884. 

Integrated RBS-884. 

Familiar with writing DT's. 

04/99 - 08/99 TTK (NORTEL) Installer and Technician

Supervised and performed installation of the 8800 Urban and the CDMA METRO CELL. 

Performed ATP"S and commission the METRO CELL and the Urban 8800.

Performed maintenance and troubleshooting on various BTS's to inc. Motorola SC9600. 

Performed drive testing; as well as SR. Tech. for virtually every cutover.

1996 -1997 AEROTEK (PRIMECO) Senior Cell Site Tech and RF Engineer

Responsible for the installation & optimizations of over 60 Motorola 4850 cell sites. 

Performed and supervised optimizations using HP-8921 HP-8920.

Performed antenna sweeps and RF optimizations, T-1 Trouble shooting using DS-1. Tester and T1 Acceptance. 

Troubleshot on various assemblages of cell sites and drive testing w/Grayson. 

Familiar with UNIX (SOLARIS), also C & Bourne shell.

1993-1995 NATIONS INC Installer and Trainer

Installed various configurations of SINCGARS RADIOS, performed Q & A for numerous installations. 

Performed multimillion turnover of MSE Cellular Equipment and supervised FM trouble shooting.

1991-1993 GTE GOVERNMENT SYSTEMS Technical Writer and Instructor

Taught cellular communications to the military. 

Troubleshot on the RAU and various switches, including 5ESS. 

Taught base station installation and frequency management and RF troubleshooting.

1981-1991 U.S. ARMY Instructor, Section Sgt./Plt. Sgt, Instructor at Fort Gordon GA

Certifications

5ESS Switch Course (Fairpoint)

Nortel CDMA RF Engineering Course

Alcatel-Lucent LTE Course